Posted by We regard complaints as valuable opportunities for learning and improvement, while also recognizing the importance of addressing concerns promptly and effectively. Our policy aims to achieve the following:
1. To establish a transparent and user-friendly complaints procedure for individuals or organizations seeking to voice their grievances. 2. To promote awareness of our complaints procedure, ensuring accessibility and ease of contact for those wishing to file a complaint. 3. To ensure that all RLG staff members are well-informed about the appropriate actions to take upon receiving a complaint. 4. To conduct fair and timely investigations of complaints. 5. To prioritize resolution of complaints whenever possible and work towards restoring relationships. 6. To collect relevant information from complaints that aids us in enhancing our practices and services.
For a comprehensive understanding, please refer to the attached document:
SVD IBP 